Definitions and interpretation
|Data||Collectively all information that you submit to Love of Maths Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.|
|Data Protection Laws||Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK.|
|GDPR||The General Data Protection Regulation (EU) 2016/679.|
|Love of Maths Ltd, |
we or us
|Love of Maths Ltd, a company incorporated in England and Wales with registered number 11954222 whose registered office is at:|
29 Charterhouse Road
|User or you||Any third party that accesses the Website and is not either (i) employed by Love of Maths Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Love of Maths Ltd and accessing the Website in connection with the provision of such services.|
|Website||The website that you are currently using, loveofmaths.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.|
- a. the singular includes the plural and vice versa;
- c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
- d. “including” is understood to mean “including without limitation”;
- e. reference to any statutory provision includes any modification or amendment of it;
4. For purposes of the applicable Data Protection Laws, Love of Maths Ltd is the “data controller”. This means that Love of Maths Ltd determines the purposes for which, and the manner in which, your Data is processed.
5. We may collect the following Data, which includes personal Data, from you:
- a. name;
- b. contact Information such as company name, addresses, email addresses and telephone numbers.
6. While you visit our site, we’ll track products you’ve viewed. We’ll use this to, for example, show you products you’ve recently viewed.
How we collect Data
7. We collect Data in the following ways:
- a. data is given to us by you; and
- b. data is collected automatically.
Data that is given to us by you
8. We will collect your Data in a number of ways, for example:
- a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
- b. when you register with us and set up an account to receive our products/services;
- c. when you make payments to us, through this Website or otherwise;
- d. when you use our services.
9. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- a. send you information about your account and order;
- b. respond to your requests, including refunds and complaints;
- c. process payments and prevent fraud;
- d. set up your account for our store;
- e. comply with any legal obligations we have;
- f. improve our store offerings.
10. If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
11. We will also store comments or reviews, if you choose to leave them:
- a. when visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection;
Data that is collected automatically
12. To the extent that you access the Website, we will collect your Data automatically, for example, we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
Our use of Data
13. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
- a. internal record keeping;
- b. improvement of our products / services;
- c. transmission by email of marketing materials that may be of interest to you.
14. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
15. We will not use your contact details for direct marketing purposes.
16. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
17. If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
18. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
19. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
20. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Who we share Data with
22. Members of our team have access to the information you provide us to help fulfil orders, process refunds and support you. For example, both Administrators and Shop Managers can access:
- a. order information like what was purchased, when it was purchased and where it should be sent, and
- b. customer information like your name, email address, and billing and shipping information.
24. Where data is shared with service providers outside the European Union, these providers safeguard your data to the same standard as if they were located in Europe.
Keeping Data secure
25. We will use technical and organisational measures to safeguard your Data, for example:
- a. access to your account is controlled by a password and a user name that is unique to you.
- b. we store your Data on secure servers and use secure cloud storage.
26. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: firstname.lastname@example.org.
27. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
28. All orders are processed via a secure server and payment card details will never be emailed. We do not retain or store any payment card details on our servers or at our place of business.
29. All payment card information used to purchase products from Love of Maths Ltd, is processed and stored by the secure payment provider, Stripe. Customer information such as name, address and phone number may be saved when orders are processed through Love of Maths Ltd shopping basket software.
30. When the Stripe payment service is used to process orders, payment card numbers, expiration dates and security codes are NOT saved through the Love of Maths Ltd shop software or the database that is used by the software.
31. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
32. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
33. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
34. For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
35. You have the following rights in relation to your Data:
- a. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
- b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
- c. Right to erase – the right to request that we delete or remove your Data from our systems.
- d. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
- e. Right to data portability – the right to request that we move, copy or transfer your Data.
- f. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
36. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: email@example.com.
37. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website.
38. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
Changes of business ownership and control
41. We may also disclose Data to a prospective purchaser of our business or any part of it.
42. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
45. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
46. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
24 May 2020